GAIA

Refund & Cancellation Policy

Last updated: 25 May 2026. This policy covers room bookings and Gaia Fit Lab memberships paid through gaiahostels.com via Cashfree. Bookings made through Hostelworld, Booking.com or Agoda follow that platform's policy — please cancel via the same platform you booked through.

1. Room bookings — cancellation window

When you cancel	Refund	Notes
72 hours or more before check-in (00:00 IST on the day of arrival is the deadline reference)	100% refund	Full amount returned to the same card / UPI / netbanking account you paid from. Cashfree processing fees are absorbed by us.
Less than 72 hours before check-in	75% refund	We retain 25% as a cancellation fee to cover the closed inventory window.
No-show or after check-in time on the day of arrival	No refund	If you let us know in advance we can offer a credit toward a future stay at our discretion.
Mid-stay early departure	No refund	Nights already started are billed in full. Future nights may be credited at our discretion if you give us 24-hour notice.

How refunds are processed

Cashfree initiates the refund within 1 business day of your confirmed cancellation.
Funds typically reflect in your account within 5–7 business days depending on your bank.
You'll receive an email when the refund is initiated and a separate Cashfree confirmation once your bank acknowledges it.
Refunds always go back to the original payment method — we cannot redirect a refund to a different card or account.

How to cancel a room booking

Open the cancellation link in your booking confirmation email, or go to gaiahostels.com/cancel.
Enter your Cashfree payment reference (starts with pay_…) and the email address you used to book.
Review the refund amount, optionally tell us why, then click Confirm cancellation.
If you can't find your payment ID or the form errors out, WhatsApp us on +91 86693 69813 and we'll handle it manually.

Cancel a booking →

2. Gaia Fit Lab — memberships & day passes

Memberships, multi-day passes and day passes are non-refundable and non-transferable once purchased. This is because gym capacity is allocated on a per-pass basis and refunding individual sessions is impractical.

We make the following exceptions, at our discretion:

Medical injury: if you sustain a documented injury that prevents training for >30 days, we will freeze the unused balance for up to 6 months. Send a doctor's note to gaiahostelsgoa@gmail.com.
Class cancelled by us: if a class is cancelled due to trainer unavailability, weather or a public-holiday closure, you get a pro-rata credit on your membership term.
Within 24 hours of purchase, before any visit: if you bought a membership and haven't yet trained, we'll refund the full amount minus 5% (the actual Cashfree payment-gateway fee).

3. Events & experiences (yoga, ritual sessions)

Paid sessions (Sunday Ice & Fire Ritual, Wednesday Flow & Fire, private yoga) can be cancelled or rescheduled up to 24 hours before the session for a full refund or date change. Within 24 hours, the session is non-refundable but may be transferred to another guest with the same booking.

4. Failed payments & duplicate charges

If your card was charged but you did not receive a confirmation email within an hour, contact us with the Cashfree payment reference (it appears on your bank statement). We will either confirm the booking manually or process a full refund within 24 hours.

5. Force majeure

If you are unable to reach the property due to a public-emergency, flight cancellation caused by government action, declared natural disaster or pandemic-related travel restriction affecting your origin country, we will offer a full refund or credit valid for 12 months. Standard travel inconveniences (missed flights, delayed taxis, individual sick days) follow the standard cancellation window above.

6. Disputes & chargebacks

Please contact us before raising a chargeback with your bank — we will always work with you to resolve the issue directly. Chargebacks initiated without first contacting us, or for reasons outside this policy, will be contested with the Cashfree evidence package (booking record, ID match, communications).

Questions about this policy? Email gaiahostelsgoa@gmail.com or WhatsApp +91 86693 69813.